FAQ

How do I get help right away?
Gamers and Streamers If you need immediate help or want to speak to the team directly, you can do so by joining our community chats on Discord or Tel...
Thu, 13 Sep, 2018 at 10:56 AM
How to buy a game using Refereum
In order to get started you will need a MetaMask account. If you don't have a MetaMask account, you can follow our step-by-step creation guide to creat...
Thu, 2 Aug, 2018 at 7:13 PM
Why am I not getting points for my referrals?
First, there are two types of referrals: Referrals to Telegram Referrals to Refereum.com  Referrals to Refereum.com must meet these additional c...
Wed, 30 Jan, 2019 at 2:07 PM
How do I report a security issue?
If you have found a security issue and wish to report it you can do so by setting up an account and submitting a report with Hackerone. They manage our ...
Tue, 11 Sep, 2018 at 5:30 AM
When will I see my payout at the end of the season?
Payouts are processed at the end of each season, as quickly as possible (while allowing time for us to do a final pass through and check for fraud or player...
Wed, 30 Jan, 2019 at 6:10 PM
Help! I'm missing tokens!
First, don't panic. This is usually a fixable problem.  We can help. Typically the problem is that your account got caught in one of our automated filt...
Tue, 11 Sep, 2018 at 11:07 AM
Why should I financially support Refereum?
We’re all about growing communities and the opportunities we’re after are ENORMOUS... Gaming is a $137BN industry, at last count there are more than 2.6...
Tue, 11 Sep, 2018 at 5:26 AM
Who are the people behind Refereum? How do I know you're legit?
We’ve stacked our team with seasoned leaders with a proven track record of delivering great results. Seasoned doesn’t begin to describe the talent we’ve ama...
Tue, 11 Sep, 2018 at 5:27 AM
How do I ask a question about the Refereum Growth Engine?
Awesome!  Glad to hear that you're interested in this revolutionary product.  You can write to the team behind it by sending an email to [email protected]
Tue, 11 Sep, 2018 at 5:44 AM
Do you have any plans to offer more games or other products in your store?
Yes. We are constantly evaluating our offerings in the store, especially in regards to games and our partners.  We hope to add more games (or other prod...
Tue, 11 Sep, 2018 at 5:48 AM